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d.school Customer Experience Methodology

d.school Customer Experience Methodology

I recently had the chance to learn something about the d. school methodology of customer experience journey mapping. Read the rest of this entry »

 
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Posted by on April 14, 2014 in Uncategorized

 

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The Collaborative Consumption Movement

The Collaborative Consumption Movement

Lauren Anderson presented at Oracle CloudWorld on the collaborative consumption movement.  The conference was held in Melbourne on the 4th March 2014.  Lauren provides a glimpse into the collaborative revolution. Read the rest of this entry »

 
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Posted by on March 11, 2014 in Uncategorized

 

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Deloitte Tech Trends 2014 – top disruptors, enablers and exponentials

Deloitte Tech Trends 2014 – top disruptors, enablers and exponentials

How do organisations prepare themselves for the next technological revolution?  The Deloitte Tech Trends 2014 report gives us some pointers about aspects of our IT work that we need to focus on this year.

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Posted by on March 6, 2014 in Uncategorized

 

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Catriona Wallace on Customer Experience (CX)

Notes from a presentation at Oracle Cloud World on 4th March 2014. Read the rest of this entry »

 
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Posted by on March 5, 2014 in Uncategorized

 

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David Rock at Oracle Cloudworld

David Rock at Oracle Cloudworld

David Rock, author of Your Brain at Work (2009), asked us how we develop good leaders in our teams.  Leadership development is one of the most important aspects to consider in the workplace, as most people would prefer to have a better boss than a pay rise.  So therefore, developing good leaders is a significant factor in increasing productivity.  Yet growing talent is one of the weakest skills of managers, it rates lowest on a list of manager competencies. Read the rest of this entry »

 
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Posted by on March 5, 2014 in Uncategorized

 

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VALA 2014 Joe Murphy on Library Future

VALA 2014 Joe Murphy on Library Future

Library future is not about setting the agenda or predicting where we will go, its about enabling and managing the changes that will come.  The main aspect that we should encourage is an appetite for curiousity about the future.  While structures and traditions may go, we retain vision and opportunity.  We start from a point of reading and literacy, and add on inspiration. Read the rest of this entry »

 
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Posted by on February 11, 2014 in Uncategorized

 

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VALA 2014 Engaging Culture

Arianna Betti

Arianna Betti, University of Amsterdam, GlamMap Director.

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Posted by on February 11, 2014 in Uncategorized

 

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